As we enter 2025, the evolving managed service provider (MSP) industry faces economic, technological and business changes.
The business landscape of today is very competitive, where customer experience reigns supreme, with it being one of the key ...
It is the voice of the customer (VOC) that is the driving voice. Additionally, it is what should be important to the ...
Doubts are mounting about the business relevance of customer experience management, while long-term stock returns on customer ...
Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.
Customer service satisfaction in energy companies’ has improved in the last six months, reaching +58, a seven point increase.
Cigna aims to improve customer relations while keeping a close eye on the bottom line. If it works, other insurers may be ...
Bloomfield-based health insurance company The Cigna Group on Monday announced a new, multiyear effort to improve customer ...
U.S. Army Garrison Rheinland-Pfalz’s Interactive Customer Evaluation (ICE) program allows customers to provide direct ...
As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...
Leading health insurers such Cigna, UnitedHealth Group and Elevance Health have recently acknowledged flaws in the healthcare ...
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