Michelle Hughes just spent $677 to have a Sears technician repair her GE refrigerator. It doesn't work. Does she still have ...

When Danny Gardner cancels his Sears Master Protection, a representative tells him to be patient and that the bank is slow to process refunds. But it’s been four months.

ATLANTA — Sears customers reached out to Channel 2 consumer investigator Justin Gray after months of frustration trying to ...

“I called them and got a response from customer service.” Sears filed for Chapter 11 bankruptcy ... The program resembles other home warranty providers such as American Home Shield.

While each plan varies, each has the same service deductible, item limits and aggregate plan limit: While Sears Home Services doesn’t offer services like add-ons like some major home warranty ...

The provider has its own network of technicians it uses for service calls rather than outsourcing contractors through other companies. Sears Protect offers five plans ranging from an HVAC-only ...

When calling the warranty department no one will help ... Gave me a quote to replace hearing element. Scheduled service following day. Sears came out. Said they had to check again.

When a Brooklyn mom's fridge started to warm up, not only did she lose all her food but also some important, life-sustaining ...