Good, caring and personal customer service on the shop floor greatly ... Hire the right people The people that work in a retail store are there primarily to delight customers, not necessarily ...

Attention-grabbing campaigns might bring customers in, but it’s the experience that keeps them loyal. Retailers need to ...

When we think about working for a retail company, we usually think about working in-store, helping customers, or possibl ...

Noticing that a customer is looking for a specific item or offering assistance before they ask — shows customers that they ...

This report underscores the rising significance of hyper-personalization, convenience, speed, and proactive customer service across various retail sectors. As the retail landscape continues to evolve ...

Service failures are costing UK businesses £7.3 billion per month, with employees spending an average of four days per month resolving issues. Customer satisfaction remains highest in the Retail ...