The National Retail Federation event in 2024 was all about artificial intelligence. The same can be said for NRF 2025. Click ...

It’s often said that accounting is the language of business—and that language is typically numbers and data. But for some ...

Getting to know each customer’s story helps you serve them better. If you know (through purchase history and feedback) that ...

As accounting firms actively prepare their clients for the future, planning for the next phase of growth is always top of ...

Consumers are changing the way they want to buy. And top brands are leaning into those changes to retool and invigorate the ...

The rapid acceleration of ecommerce means the traditional customer journey is no longer linear. There are several ...

As consumers move seamlessly between online, mobile, and physical store channels, retailers must keep pace through an ...

An innovative, privacy-conscious alternative measures emotional responses without cameras by leveraging radio waves and AI.

In today’s digital age, consumers interact with brands through multiple touchpoints—websites, social media, emails, mobile ...

The future of customer experience is about more than just handling individual interactions - it's about crafting a seamless journey that flows across every department in your organization.Join Valerie ...

Journey's approach goes beyond mere data ... This vision of relationship-building extends to every touchpoint in the customer experience. According to Buie, the company's marketing strategies ...