Stephanie is a professional finance and small business writer with more than a decade of experience. Her work has been featured on a variety of top finance sites, including The Penny Hoarder ...

The two core businesses within the segment are its Contact Center as a Service, or CCaaS, offering and its Network API business. Its CCaaS business was acquired from Vonage in 2022 for $6.2 ...

Oz Forensics is the independent private vendor of robust, technology-based, and AI-powered liveness detection and face-matching solutions founded in 2017 and headquartered in Dubai, UAE. We confirm ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

By combining Lydia Solutions's innovative services with Vonage's advanced authentication solutions, the partnership paves the ...

Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions ...

An out-of-state provider will pick up the service in April, with PATH providing support in the background to ease the ...

Swinerton is conducting a $4.5 million renovation of T-Mobile’s Chattanooga call center. Construction is currently underway ...

We list the best call center software, to make it simple and easy to setup and use a single software platform to manage all incoming calls. Call centers used to something only enterprise companies ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

Renz Miguel Marquez, a 29-year-old call center trainer in Makati City in the Philippines, uses AI tools to streamline his workflow. The call center where he works caters to broadband service ...

Outsourcing call center operations has become a common practice for businesses looking to improve efficiency and reduce costs. However, maintaining high-quality customer service in outsourced call ...