Consumers are changing the way they want to buy. And top brands are leaning into those changes to retool and invigorate the ...

Loyalty programs that prioritize personalization, flexibility and seamless experiences are strategic tools for building ...

Prioritizing customer satisfaction and keeping the Lifecycle Clock running smoothly is key to thriving in an increasingly ...

Through my work with large-scale sales organizations, I've identified several critical shifts that characterize the most successful modern customer engagement strategies. And, more importantly, I've ...

The National Retail Federation event in 2024 was all about artificial intelligence. The same can be said for NRF 2025. Click ...

It’s often said that accounting is the language of business—and that language is typically numbers and data. But for some ...

Weave (NYSE: WEAV), a leading all-in-one customer experience and payments software platform for small and medium-sized ...

In this modern era, where technology is reshaping every facet of business, retail operations are no exception. Through her insightful research, Vinodhini Chandrasekaran explores the transformative ...

CAMPBELL, Calif., February 11, 2025--8x8, Inc. (NASDAQ: EGHT) announced strong customer adoption and usage of the 8x8 ...

As online shopping continues to evolve, the importance of delivering an adaptive CX cannot be overstated. Consumers increasingly expect personalized, frictionless experiences that cater to their ...

In the aftermath of the pandemic, numerous organizations have prioritized cost-cutting measures, often at the expense of customer experience (CX).

Broadvoice, a leading global customer experience technology provider, announced today that its CCaaS solutions, which includes the GoContact platform, received a Net Promoter Score® (NPS®) of 60 from ...