Ride-hail giant Lyft has partnered with AI startup Anthropic to build an AI assistant that handles initial intake for ...

As consumers move seamlessly between online, mobile, and physical store channels, retailers must keep pace through an ...

The OP recalled that she was asked by her boss to fix a lottery machine behind the desk. While attending to the task, a customer approached with a return request. After informing him she would assist ...

The Walmart-owned warehouse club is leaning into crafting a unified customer experience that draws on a "treasure trove of ...

Noticing that a customer is looking for a specific item or offering assistance before they ask — shows customers that they ...

With wallets still tightening, consumers have been careful about where they spend their dollars dining out. Guests worldwide ...

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Retailers at this year’s NRF Big Show showcased how they are putting customer data to use for personalization and loyalty.

New technology is not just making shopping more challenging for workers and consumers—it’s poised to rip off the most ...

Share our podcast and give the people you know something to cheer about as we look ahead to 2025. Show more A quick hello and happy new year from Myra and a preview of some of the great solutions ...

SINGAPORE: Three Singaporeans have been charged over unauthorised attempts to change residential addresses on an online service provided ... illegally change other people's home addresses came ...

While customer service is important, setting clear expectations for closing times is equally vital. Businesses that fail to do so may struggle with employee dissatisfaction and burnout.