Vonage Business Communications is available on the web or via dedicated desktop (macOS and Windows) and mobile (Android and ...

Introduction Predictive dialer software is a call automation tool used in contact centers to improve outbound call efficiency by predicting age ...

This year's data builds on trends from last year's report, showing a continued increase in comfort with and adoption of AI-powered interactions. The new data suggests a growing demand for these ...

The demand for voice and speech recognition technologies is massive — and growing. An analysis by market research firm ...

Both packages are designed with the customer in mind, offering omni-channel support that includes voice, SMS, email, social ...

David of CloneOps discusses the advantages of using the new CloneOps AI voice agent, developed using years of industry ...

Transform your business with RingCentral's AI Receptionist: 24/7 call handling, intelligent routing, and natural conversations without a phone tree.

Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

They associate the ringing phone with fear,” Liz Baxter, a career advisor at Nottingham College in the U.K. said of Gen Z ...

We recently published a list of 10 AI News and Ratings You Should Not Miss. In this article, we are going to take a look at ...

Inbound calling occurs when customers or potential customers initiate contact with a business or organization. Inbound call center agents provide reactive customer support, meaning when someone calls, ...