Introduction Predictive dialer software is a call automation tool used in contact centers to improve outbound call efficiency by predicting age ...

The two core businesses within the segment are its Contact Center as a Service, or CCaaS, offering and its Network API business. Its CCaaS business was acquired from Vonage in 2022 for $6.2 ...

Welcome to the OpenText Corporation Second Quarter Fiscal 2025 Financial Results Conference Call. [Operator Instructions ... who rejoins OpenText from Ericsson and Vonage, will be laser-focused ...

Stephanie is a professional finance and small business writer with more than a decade of experience. Her work has been featured on a variety of top finance sites, including The Penny Hoarder ...

Oz Forensics is the independent private vendor of robust, technology-based, and AI-powered liveness detection and face-matching solutions founded in 2017 and headquartered in Dubai, UAE. We confirm ...

By combining Lydia Solutions's innovative services with Vonage's advanced authentication solutions, the partnership paves the ...

The demand for voice and speech recognition technologies is massive — and growing. An analysis by market research firm ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions ...

Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

We list the best call center software, to make it simple and easy to setup and use a single software platform to manage all incoming calls. Call centers used to something only enterprise companies ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...