AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

As interactions between businesses, brands and their customers shift, the race to redefine customer experience (CX) is ...

Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

N Brown Group has promoted Clare Empson to the new role of chief customer operations officer as part of the UK clothing and footwear digital retailer’s focus on enhancing customer experience.

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

Unlocking the future of personalized customer interactions with AI-driven solutions and advanced communication APIs ...

Continuous Improvemen t: The field of multimodal AI is rapidly evolving, making it essential for organizations to update and refine their systems regularly. This includes incorporating customer ...

Improving the customer onboarding experience in an increasingly competitive and congested financial services industry is vital for both legacy banks and those in fintech serious about growth... Guest ...

AI-driven customer experience strategies are helping automotive brands deliver more connected, seamless, and personalised ...

The Enugu Electricity Distribution Company (EEDC) has introduced a self-service Robotic application known as “EEDC BOT” to enhance positive customers’ experience. The Head, Corporate Communications of ...