Higher labor costs and skyrocketing demand have pushed organizations large and small to look further afield for talent. In that search, Latin America has emerged as an attractive alternative, ...

Mexico is gaining traction as something more than a nearshore manufacturing powerhouse. As the demand for digital services grew, so did the country’s capabilities to provide them with quality and care ...

Jamaican authorities and businesses understand the advantages of developing digital capabilities for a global marketplace. As the country continues building itself up as a major hub for digital ...

As automation technologies take over the more menial tasks in the global services sector, complex problem solving skills and a human touch will be more valued than before. Jamaica’s cultural heritage ...

In a post-Covid world, what will Mexico have to offer as a nearshore destination? The pandemic has made remote working part of the new normal and is spurring on US companies to look to their southerly ...

Panama has been doing the work to upgrade its strategic position as a global shipping hub. New infrastructure projects promise to improve and diversify trade corridors in the country, and regulatory ...

Using technology to support human performance is becoming more prevalent in the IT/BPO universe. By building a human-centric organization, technology is put in the proper place to drive measurable ...

Comparison between onshore, offshore and nearshore CX models A closer look at Mexico’s capabilities for CX Precise data on Mexico’s labor force and cost of operations Detailed profile of Mexico City ...

The concept of cultural alignment has been a longstanding feature of the Nearshore model. However what often gets overlooked is how the organizational culture of the customer plays an influential role ...

In a bold stroke of forward-thinking design, Sitel Group® has conceived and recently delivered an entirely new and alternative to the legacy call center. Purpose-built to reflect the multi-dimensional ...