This document gives guidelines for the process of complaints handling related to products and services within an organization, including planning, design, development, operation, maintenance and improvement. The complaints-handling process described is suitable for use as one of the processes of an overall quality management system.

ISO 9001 specifies requirements for a quality management system. The process for complaints handling described in this document (ISO 10002) can be used as an element of a quality management system. ISO 9004 provides guidance to achieve sustained success of …

ISO 9001 specifies requirements for a quality management system. The process for complaints handling described in this document (ISO 10002) can be used as an element of a quality management system. ISO 9004 provides guidance to achieve sustained success of an organization. The use of this document

ISO 10002 is the international standard for customer satisfaction. It provides guidelines for putting in place your own complaints management system and processes – helping you to identify complaints and address them in a consistent and satisfactory way.

ISO 9001 specifies requirements for a quality management system. The process for complaints handling described in this document (ISO 10002) can be used as an element of a quality management system. ISO 9004 provides guidance to achieve sustained success of …

Definition from ISO 10002. ISO 10002 is relevant to any organization that wishes to exceed customer expectations, a basic requirement for businesses of all types and sizes, whether they’re in the private, public or voluntary sectors.

with the solution offered. ISO 10002 for Quality Management: Customer Satisfaction – Guideline for Complaint Handling in Organisations is an excellent customer service standard and ensures that your organisation will effectively receive, manage and resolve customer complaints. THE BENEFITS Assessment against ISO 10002 will

This International Standard is compatible with ISO 9001 and ISO 9004 and supports the objectives of these two standards through the effective and efficient application of a complaints-handling process.

ISO 10002 is an international standard that provides guidelines for implementing a Quality Management System (QMS) focused on customer satisfaction through effective handling of customer complaints. The full title of the standard is ISO 10002:2018, “Quality management — Customer satisfaction — Guidelines for complaints handling in ...

This document gives guidelines for the process of complaints handling related to products and services within an organization, including planning, design, development, operation, maintenance and improvement. The complaints-handling process described is suitable for use as one of the processes of an overall quality management system.